Get help

What to include

You will get a faster fix if the first email has these in it:

• Your device and OS version, for example “iPhone 13, iOS 18.4” or “Pixel 7, Android 15”.
• The app version, shown at the bottom of the Help screen.
• What you expected to happen, and what happened instead.
• A screenshot, if the problem is something you can see.

Please do not send passwords or payment details — there is no account to log into and we never need them.

Common problems

I paid for premium and the features are still locked

Try Restore Purchases on the paywall screen first, which re-checks your entitlement with the store. If that does not work, email us the store receipt from Apple or Google and we will sort it out. Purchases are tied to your App Store or Google Play account, not to your profile, so they survive a reinstall — but note they do not transfer between iOS and Android, because the two stores bill separately.

How do I cancel a yearly subscription?

Open Apple Account subscriptions and select M44 Wallet. Cancelling stops the next renewal; access continues until the paid period ends. Deleting the app or your profile does not cancel billing. Existing lifetime owners keep lifetime access without a subscription.

My profile and points disappeared

The app has no accounts, so your data lives with the installation. Reinstalling the app, switching phones, or clearing app data creates a brand new anonymous identity, and the old profile, points and message history cannot be recovered. It is an unfortunate consequence of not asking you to sign up for anything. If you would like proper accounts with sync, say so — demand shapes what gets built next.

Nobody appears on the player map near me

Check that your own public profile is switched on, since the map only shows players who opted in, and note that Connect is quiet in some regions simply because few players there have joined. Also confirm the app has location permission and that the town shown on your profile is the one you meant.

I am not getting notifications

Notifications need permission granted at the OS level and nearby alerts switched on in your profile, with a radius wide enough to catch anyone. Push notifications are not currently available on Android.

Someone is harassing me

Email us with the player’s display name and, if you can, a screenshot of the messages. We can remove profiles and block accounts from the backend. You can also switch Open to messages off in your profile to stop new conversations, and switch your public profile off to leave the map entirely. Serious threats should go to your local police as well — we are a hobby developer, not an emergency service.

Something in the scenario or terrain reference is wrong

Please do report it, with the scenario name and what the rulebook says. Corrections from players are how the reference stays trustworthy.

Privacy and data requests

To remove your data, follow the steps on the deletion page — it happens in the app, immediately, without needing us. For anything else about how your data is handled, read the privacy policy or email the same address with Privacy in the subject.

Security reports

If you have found a vulnerability in the app or the backend, email sean.gambles@gmail.com with Security in the subject. Good-faith reports are welcome and we will not come after researchers who avoid accessing other players’ data, avoid degrading the service, and give us a reasonable chance to fix the issue before publishing.

Feature requests

Worth sending. The app has grown since 2019 mostly because players asked for things — the match log, the remote play rooms and the hex reference all started as emails.